​Policies and Procedures

​Cancellations​

I ask that you PLEASE provide 48 hours notice before cancelling your appointment. I understand that illness can come on unexpectedly and I will always appreciate the heads up if you're not feeling well.  However there will be a 50% charge for the last minute cancellation.

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No-Shows​

No-shows can result in a 100% NON-REFUNDABLE  CHARGE and will require a 50% non-refundable booking fee in order to schedule another appointment. It will be applied to the total of the completed appointment. It is always at the discretion of Stacy DiRaddo to decline to schedule any future appointments after a no-show.

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Deposits​

Deposits will be applied to total of completed appointment. If any appointment requiring a deposit is no-showed or canceled with less than 24 hours, the deposit will be forfeit.

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Late Policy​

I understand that late happens. If, for any reason, you believe that you will be arriving late to your appointment, PLEASE text or call directly to 315-727-9036. I work hard to schedule the necessary amount of time needed for the service. Accommodating late arrivals is sometimes impossible without disrupting the other clients that are scheduled that day. Please be aware that if you do arrive late, I cannot guarantee that your full service will be performed that day. In some cases, tardiness may require cancellation or rescheduling your appointment for another day.

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Damaged Hair/Color Corrections​

If you have hair that has been damaged due to relaxer, texturizer, keratin treatment, color, heat, extensions/neglect; an undesired result from a color service provided at home or a salon please be patient and understand that it can take several appointments to reach your hair goals. It may not be possible to reach your desired results in one visit. It is always at the discretion of Stacy DiRaddo to decline to provide any service that may compromise the integrity of the hair or is not within her  specialty.

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Service Redo & Retail Return Policy​

I strive to offer my guests the highest level of guest satisfaction. If you are having challenges with your cut or color, please let me know within 7 days of your visit and I will be happy to correct the issue. The revision policy does not include a change in the original and agreed upon service, and any revision requests made after the 7day period from the original service date will be subject to approval. I do not offer refunds for services. Should you make a retail purchase that you are unsatisfied with, I will accept retail exchanges at full credit for 30 days from your initial purchase.

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Pricing​

All published prices are starting points for services. Prices may vary due to certain factors, such as: the hair's length, density, and condition; the complexity of the service; and/or the amount of product being used.

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Allergies​

For your comfort and safety, please be sure to communicate clearly any allergies or sensitivities you may have prior to having any service performed.